Refund and Returns Policy

Effective Date: December 21, 2024

At Blusonali, we are committed to providing you with high-quality furniture and home décor that enhances your living spaces. We understand that sometimes a product may not meet your expectations, and we want to ensure that you are satisfied with your shopping experience. Our Refund and Returns Policy outlines the terms and conditions for returning products, requesting refunds, and exchanges, helping you make informed decisions when purchasing from us.

We encourage you to read our policy carefully. If you have any questions, please feel free to contact our customer service team at info@blusonali.com.

1. General Return Guidelines

At Blusonali, we offer a 30-day return and exchange policy for most products purchased from our website. If you are not satisfied with your purchase for any reason, you can initiate a return or exchange within 30 days of receiving your order. Please note that all returned items must comply with the guidelines listed below in order to be eligible for a refund or exchange.

Eligibility for Returns:

  • Time Frame: Products must be returned within 30 days of the original delivery date.
  • Condition of Products: The item must be unused, in its original packaging, and in the same condition as when it was delivered to you. This means that the item should not have been assembled, altered, or damaged in any way.
  • Proof of Purchase: You must provide your order number and proof of purchase (such as the order confirmation email or receipt) to initiate the return.
  • Packaging: Items must be returned in their original packaging. If the original packaging is not available, we ask that you carefully package the product in a way that prevents damage during return shipping.

Please be aware that certain products may be ineligible for return, as outlined in the section below on non-returnable items.

2. Non-Returnable Items

While we strive to offer flexible returns on most products, there are certain items that cannot be returned or exchanged. These include:

  • Custom or Personalized Products: Items that are custom-made, personalized, or made to order according to your specifications are not eligible for returns or exchanges unless they arrive damaged or defective.
  • Final Sale Items: Any items marked as “Final Sale” on the website cannot be returned or exchanged. These items are typically deeply discounted or part of a limited-time promotion.
  • Gift Cards: Gift cards are non-refundable and cannot be returned.
  • Damaged or Used Items: We cannot accept returns for products that have been used, assembled, or damaged by the customer.

3. Initiating a Return or Exchange

To start the return or exchange process, please contact our customer service team within 30 days of receiving your order. You can reach us by email at info@blusonali.com or call us at (262) 549-9048. Please provide the following information:

  • Your order number
  • The name of the product(s) you wish to return or exchange
  • The reason for your return or exchange request (optional but helpful)

Once we receive your request, our customer service team will provide you with further instructions on how to proceed. This will include the return address, any required documentation, and other necessary details.

4. Return Shipping Costs

For most returns, the customer is responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance to ensure your return reaches us safely. Blusonali is not responsible for any items lost or damaged in transit during the return process.

In the case that the return is due to an error on our part (e.g., the product is defective or the wrong item was shipped), we will cover the cost of return shipping. We will provide you with a prepaid return shipping label to make the process as easy as possible.

5. Refunds

Once we receive your returned item, we will inspect it to ensure it meets the eligibility criteria outlined in this policy. If your return is approved, we will process your refund to the original payment method. Refunds typically take 5-7 business days to appear in your account, depending on your payment provider or bank processing times.

Please note that:

  • Original Shipping Fees: The cost of shipping is non-refundable. If you received free shipping on your order, the standard shipping fee will be deducted from your refund amount.
  • Restocking Fees: Certain items may be subject to a restocking fee, which will be deducted from your refund. This fee is usually applied to large or bulky items that require special handling or packaging for return. Restocking fees will be communicated to you during the return process.

6. Exchanges

If you are looking to exchange an item for a different size, color, or product, you can initiate an exchange through our customer service team. The process for exchanges is similar to returns, and the product being exchanged must meet the same eligibility criteria (unused, in original packaging, etc.).

If the replacement item is of a higher value than the original product, you will be required to pay the difference. Conversely, if the exchange involves a product of lower value, we will issue a refund for the price difference.

Important Note: If you wish to receive an exchange as quickly as possible, we recommend placing a new order for the desired product while we process your return. This way, you can avoid any delays.

7. Damaged or Defective Items

We take great care in packaging our products to ensure they arrive in perfect condition. However, if your order arrives damaged or defective, we will gladly accept the return and issue a full refund or replacement at no additional cost to you.

To report a damaged or defective item, please contact us immediately at info@blusonali.com with the following information:

  • Your order number
  • Photos of the damaged or defective product
  • A brief description of the issue

Once we verify the issue, we will provide you with return instructions and either offer a replacement or a refund. For damaged items, we will also provide you with a prepaid return shipping label to cover the cost of returning the product.

8. Cancellations

If you wish to cancel your order before it has been shipped, you may do so by contacting our customer service team. We will make every effort to accommodate your cancellation request. However, if your order has already been processed and shipped, we are unable to cancel it. In that case, you can return the item once it arrives, following the standard return process.

9. Refund Processing Time

Once your return has been received and processed, we will issue a refund to the original payment method. Depending on your payment provider, refunds may take up to 5-7 business days to appear in your account. Please note that we cannot expedite the refund process, as it is dependent on the policies of the payment provider.

10. Customer Support

Our customer service team is here to assist you with any questions or concerns you may have regarding returns, exchanges, or refunds. We strive to make your experience with Blusonali as seamless as possible. If you need assistance, please contact us at: