Sales Policy

Effective Date: December 21, 2024

Welcome to Blusonali, your destination for stylish and high-quality home décor and furniture solutions. We are dedicated to providing our customers with the best shopping experience, whether you are looking to furnish a single room or transform your entire living space. Our products are carefully selected to combine functionality with aesthetic appeal, offering a range of options for every home style. This Sales Policy outlines the terms and conditions that apply to all purchases made through our website and in-store. Please take a moment to read and understand the details below before proceeding with your order. By making a purchase with us, you are agreeing to these terms.

1. Ordering and Product Availability

At Blusonali, we work hard to keep our inventory up to date to ensure that all items listed on our website are available for purchase. However, due to the dynamic nature of the home décor industry, product availability may fluctuate depending on demand or supply chain issues. In the event that an item becomes unavailable after you’ve placed your order, we will promptly notify you via email or phone. You will then have the option to select a similar product or request a full refund for the out-of-stock item(s).

Product Customization:
For customers who choose to personalize or customize their furniture or décor items, please note that additional production and delivery time may be required. Custom products are typically non-refundable unless they arrive damaged or defective.

2. Pricing and Payment

All prices listed on the Blusonali website (www.blusonali.com) are in U.S. Dollars (USD). The prices for products are subject to change without notice based on factors such as promotions, product updates, or external market conditions. The price shown at the time of checkout is the final price, which includes taxes, unless explicitly stated otherwise.

Accepted Payment Methods:
We accept a variety of payment methods to ensure ease and convenience for our customers. These include:

  • Major credit cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other secure online payment methods

Once you complete the checkout process, your payment will be processed and charged. Your payment information is securely handled with encryption to ensure that your financial details are safe. After your payment is successfully processed, you will receive an order confirmation email that includes your order details and estimated delivery date.

3. Shipping and Delivery

Blusonali offers shipping within the United States and to international destinations. Our shipping costs are calculated based on the weight and size of your order, as well as the delivery address provided during checkout. You will be able to see the estimated shipping fees before completing your purchase.

Domestic Shipping:
Orders placed on our website are typically processed and shipped within 1 to 3 business days after payment is confirmed. Standard domestic delivery times typically range from 3 to 10 business days depending on the destination and shipping method selected. Expedited shipping options are also available for faster delivery at an additional cost.

International Shipping:
We are pleased to offer international shipping. International shipping costs, delivery times, and customs regulations will vary by country. Please be aware that any customs duties, taxes, or import fees imposed by your country are your responsibility and are not included in the price at checkout.

Please ensure that the shipping address you provide is accurate, as we cannot be held responsible for delays or losses caused by incorrect or incomplete address details. Additionally, once the package has been dispatched, we cannot change the delivery address.

Delivery Issues:
Blusonali takes great care to package and ship items securely. However, in rare cases, items may be damaged during transit. If your order arrives with visible damage, please notify us immediately at info@blusonali.com and provide us with your order number and photos of the damaged item. We will work with you to resolve the issue, either by sending a replacement or issuing a refund.

4. Returns and Exchanges

At Blusonali, we want you to love your purchase. If for any reason you are not satisfied with your order, we offer a 30-day return and exchange policy. To be eligible for a return or exchange, items must meet the following conditions:

  • The product must be in its original packaging.
  • The item must be unused, undamaged, and in the same condition as when it was delivered.
  • The product must be returned within 30 days of the purchase date.

To initiate a return or exchange, please reach out to our customer service team at info@blusonali.com with your order number and the reason for your return. Once we receive your request, we will provide you with return instructions, including the return address and any other relevant details.

Return Shipping:
Customers are responsible for covering the return shipping costs, except in cases where the product is defective or was shipped in error. We recommend using a trackable shipping service to return the items. Please note that the original shipping costs are non-refundable, and customers are responsible for the return shipping charges unless otherwise stated.

Non-Returnable Items:
Certain items are not eligible for return or exchange, including:

  • Custom or made-to-order items
  • Products marked as “Final Sale” on our website
  • Gift cards
  • Any item returned more than 30 days after delivery

5. Cancellations

You may cancel your order within 24 hours of purchase, provided the item has not yet been shipped. If the item has already been shipped, we will not be able to cancel the order. If you wish to cancel an order, please contact our customer service team as soon as possible at info@blusonali.com.

For cancellations after the 24-hour window, you may still initiate a return once the item has been delivered to you, following our standard return policy.

6. Warranty and Product Quality

We are committed to providing products of the highest quality. All of our products come with a limited warranty that covers manufacturing defects. The warranty duration varies by product category, generally ranging from 1 to 3 years. The warranty covers issues such as structural defects or faulty materials, but does not extend to:

  • Damage caused by misuse, mishandling, or accidental harm
  • Wear and tear from regular use
  • Products altered or modified by the customer

To file a warranty claim, please contact our customer service team at info@blusonali.com, providing details of the issue and proof of purchase. We will assess the claim and, if valid, offer a replacement or repair solution.

7. Customer Service and Support

Our customer service team is here to help. If you have any questions about our products, need assistance with your order, or would like to discuss an issue with a purchase, please don’t hesitate to reach out to us.

You can contact us by: